1. Who We Are

Mori Pest Control is operated by Mori Pest LLC. We provide pest control services for homes and customers in Central Indiana.

• Business name: Mori Pest Control
• Legal name: Mori Pest LLC
• Website: https://moripest.com/
• Phone: (574) 380-BUGS
• Email: admin@moripest.com

2. Information We Collect

We collect information that you choose to provide to us, information created through your interactions with our business, and limited technical information collected when you use our website.

Information You Provide

• Contact information, such as your name, email address, phone number, and service address if provided.
• Service request information, such as the pest issue you are dealing with, notes you provide, requested service, preferred contact method, and scheduling details.
• Communications with us, including contact form submissions, emails, phone calls, text messages, quote requests, and customer service messages.
• Customer and service records, such as appointment details, service history, billing information, and account notes if you become a customer.

Information Collected Automatically

• Website usage information, such as pages visited, buttons clicked, form interactions, referral sources, and approximate engagement activity.
• Device and browser information, such as browser type, device type, operating system, IP address, and general location information derived from technical signals.
• Security and performance information, such as server logs, spam prevention signals, firewall events, and website performance data.

3. How We Use Information

We use personal information for business and service-related purposes, including:

• Responding to quote requests, contact forms, calls, emails, and service inquiries.
• Scheduling inspections, treatments, follow-ups, and customer appointments.
• Providing pest control recommendations, service options, and customer support.
• Creating, maintaining, and updating customer and service records.
• Communicating with you about your request, appointment, service, account, or customer relationship with us.
• Improving our website, services, customer experience, marketing, and lead tracking.
• Measuring website performance, advertising performance, and quote request activity.
• Protecting the website, preventing spam, detecting security issues, and reducing fraudulent or improper activity.
• Complying with legal, regulatory, tax, accounting, insurance, operational, and business obligations.

4. Cookies, Analytics, and Tracking Technologies

Our website may use cookies, pixels, tags, scripts, local storage, server logs, and similar technologies to operate the website, protect it from abuse, understand how visitors use it, and measure quote request and marketing activity.

Types of Technologies We May Use

• Essential technologies that help the website function properly.
• Security and performance technologies that help protect and deliver the website.
• Analytics technologies that help us understand visits, traffic sources, page performance, button clicks, and lead form activity.
• Advertising or conversion tracking technologies if we use platforms such as Google Ads, Meta Ads, or similar services.

We currently use tools such as Google Analytics / Google Tag and Cloudflare technologies to help us measure website activity, improve performance, and protect the site. You can usually adjust cookie settings through your browser. You can also learn about Google Analytics opt-out tools at Google’s Analytics Opt-out Browser Add-on page.

5. How We Share Information

We do not share personal information with third parties just for the sake of sharing it. We may share information with service providers, vendors, platforms, and partners that help us operate our business, provide service, communicate with customers, process requests, secure the website, and measure performance.

Examples of Third Parties That May Process Information

• Briostack or similar customer management platforms for leads, customer records, scheduling, routing, service history, and operational workflows.
• Google Analytics, Google Tag, Google Ads, or similar tools for website analytics, conversion tracking, and advertising measurement.
• Google Workspace or similar email and business communication providers.
• Cloudflare or similar security, CDN, performance, and website protection providers.
• WordPress, hosting providers, domain/DNS providers, plugin providers, and technical service providers that help operate and maintain the website.
• Payment processors, banks, accounting systems, or billing providers if you make payments or become a customer.
• Professional advisors, insurers, legal counsel, auditors, or regulators when reasonably necessary for business, legal, insurance, compliance, or safety purposes.

We may also disclose information if we believe it is necessary to comply with law, respond to legal process, protect our rights, protect customers or others, investigate fraud or security issues, or complete a business transaction involving Mori Pest Control.

6. We Do Not Sell Personal Information for Money

Mori Pest Control does not sell your personal information for money. We may use service providers and business tools that process information on our behalf to help us operate the website, manage leads, provide service, communicate with customers, and measure performance.

If our practices change in a way that requires additional privacy disclosures or opt-out rights under applicable law, we will update this Privacy Policy.

7. Phone, Text, and Email Communications

If you submit a form, call us, email us, text us, request a quote, or become a customer, we may contact you by phone, text message, email, or similar methods about your request, appointment, service, account, customer relationship, or related follow-up.

We may send marketing messages only where permitted by law. You can opt out of marketing emails by using the unsubscribe instructions in the message or contacting us at admin@moripest.com. Where text messaging is used, you can opt out of marketing texts by replying STOP or by contacting us.

8. How We Protect Information

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, misuse, loss, disclosure, or alteration. These measures may include website security tools, access controls, secure hosting and DNS practices, spam prevention, security monitoring, and limited access to business systems.

No website, transmission method, or storage system can be guaranteed to be completely secure. If you believe information you provided to us may have been compromised, please contact us promptly.

9. How Long We Keep Information

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to requests, providing service, maintaining business and customer records, resolving disputes, improving operations, complying with legal obligations, and protecting our rights.

Some information may be kept longer when required or permitted for tax, accounting, insurance, legal, regulatory, service history, warranty, safety, fraud prevention, or business recordkeeping purposes.

10. Your Privacy Choices and Rights

Depending on where you live and whether a privacy law applies to Mori Pest Control, you may have rights related to your personal information. These rights may include the ability to request access to personal information, correction of inaccurate information, deletion of certain information, a copy or summary of information, and opt-out choices for certain types of targeted advertising, sale of personal information, or profiling.

Even where a specific privacy law does not require a particular response, we will make reasonable efforts to review privacy requests and respond appropriately.

How to Make a Privacy Request

To submit a privacy request, contact us using the information below. We may need to verify your identity before fulfilling certain requests, especially if the request involves access, correction, deletion, or a copy of personal information.

We will not discriminate against you for exercising privacy rights that apply to you under applicable law.

11. Children’s Privacy

Our website and services are intended for adults and homeowners seeking pest control services. Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, please contact us so we can review and address the issue.

12. Links to Other Websites

Our website may link to third-party websites, social media pages, review platforms, payment tools, advertising platforms, or other services we do not control. Their privacy practices are governed by their own privacy policies and terms. We encourage you to review those policies before providing information to third parties.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business operations, technology, legal obligations, or privacy practices. When we update the policy, we will revise the effective date above. Your continued use of our website or services after an update means the updated policy applies going forward.

14. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or how your information is handled, please contact us:

• Email: admin@moripest.com
• Phone: (574) 380-BUGS
• Website: https://moripest.com/contactus/